Top Brass Military & Tactical Supplies and Surplus Store






Return Policy

Return Policy:



We at Top Brass believe in offering the very best ...Value, Quality and Selection. You may return unused items for a refund, or exchange within 30 days* from the date of purchase . Please include a copy of the receipt along with the unused product and original packaging. For any item purchased through the Internet, please follow the Return or Exchange directions below.

To Return or Exchange an item by Mail

1. Please indicate in a short note the reason for each return item. Also indicate whether you would prefer to exchange the items, recieve a credit or have your credit card refunded. .The customer will be responsible for all shipping charges on returned items and in the case of an exchange, will be responsible for the shipping on the replacement item as well.

2. Box the item securely. The original invoice is required. Enclose the invoice plus all original packaging and accessories.

3. Address your package to:

Top Brass

Attn: Returns

11500 I-10 West

San Antonio, TX 78230

4. We will issue a credit to the original credit card for the cost of the item and the sales tax, if applicable. Please allow 10 to 15 business days for the credit to appear on your credit card statement. Shipping charges are not refundable, and shipping will be charged for the new items(s) sent.

 

5. Top Brass reserves the right to refuse a refund on any transaction in which the purchased item has been abused or mistreated in a way not consistant with the intended use of the item. Top Brass also reserves the right to refuse refunds on clothing items that have extensively worn or washed. No refunds will be offered on used merchandise.

Special & Custom Order Items:

Items such as dog tags and name tapes cannot be refunded once we make them. You may change or cancel your order within 24 hours of placing it. After 24 hours, production of your custom order begins, so we cannot make changes. Changes or cancellations cannot be made on "rush" orders because production starts immediately.

Other Return Information

Special & Custom Order Items: If we made an error on your order we will fix the order immediately at no charge to you. If you made an error in your order, unfortunately we cannot issue a return or refund because we are unable to recover our cost on special order items. We do our best to minimize the chance for errors by helping you collect the necessary information to process your order.